SHIPPING INFO

HOME DELIVERY (FROZEN)

We ship our ice creams inside a sustainable cotton-insulated frozen shipper box, packed with a block of dry ice to ensure your purchase arrives at its destination in perfect condition, within the timeframe it's supposed to arrive. Please note that dry ice is exceptionally cold (-109.3°F -78.5°C). With each box, we include specific instructions to provide for safe handling and disposal of any remaining dry ice.

We currently ship from Brooklyn, NY to the following states within 1-2 days:

  • New York

  • New Jersey

  • Connecticut

  • Pennsylvania

  • Massachusetts

  • Rhode Island

  • Delaware

  • Washington D.C

  • Maryland

To ship to any states not listed above, please place your order at Goldbelly.

 

SHIPPING SCHEDULE 2019

Shipping ice cream is tricky business! Frozen shipments cannot be in transit over the weekend, so the destination, shipping method and day & time of your checkout all affect when your order will arrive.

  • We only ship out orders on Mondays and Tuesdays.

  • Please allow 2 business days to process your order.

 

Free Shipping

Because we’re dealing with frozen ice cream, we ship your order in a sustainable cotton-insulated cooler with a block of dry ice. These costs have been absorbed into the cost of each item to allow for a simple checkout without any unknown additional costs. Pints are more expensive when shipped because of the cost of shipping and dry ice.

 

RETURNS

Please, do not attempt to send frozen items back to us. We do not accept returns, i.e., melted ice cream. That said, if we DO make a mistake on our end, we’ll be happy to correct it. Email orders@noonasicecream.com with any concern.

 

MULTIPLE RECIPIENTS

If you’d like to send Noona's to multiple parties - holiday gifts, corporate gifts, a very large, extended family that’s impossible to buy for, please feel free to contact us directly. Please email Hannah@NoonasIceCream.com. We'd be elated to assist you with your gifting ideas. We have experience shipping bigger volume orders (40+ pints per shipment). We also offer shipping bulk tub sizes instead of pints if tubs are preferred.

 

GIFT NOTES

For those who wish to include a personal note with their gift, there is a field for gift messages in “your cart” section of the checkout process. Type your message in the field, and the note will be included in the shipment. Thank you!