Email orders@noonasicecream.com if you’re located in NYC (Manhattan, Queens, Brooklyn or Bronx). If ordering pints, please allow 1-2 business days to process your order. If ordering ice cream cakes, please allow 7-8 business days to deliver your order. If you are in a pinch, please let us know.

UPS (1-2 DAY GROUND SHIPPING) - free shipping on all orders

shipping destinations: NY, NJ, CT, MA, RI, PA, DE, DC and MD.

We ship our orders on Mondays and Tuesdays. Please allow 1-2 business days to process your order. If ordering ice cream cakes, please allow 7-8 business days to ship your order. If you are in a pinch, please email orders@noonasicecream.com.

 

ice cream cakes

pints

Asian-inspired

ice cream + frozen desserts

(dairy + dairy-free options)

 

goods

 
 
 

SHIPPING INFO

We ship our ice creams inside a sustainable cotton-insulated frozen shipper box, packed with a block of dry ice to ensure your purchase arrives at its destination in perfect condition, within the timeframe it's supposed to arrive. Please note that dry ice is exceptionally cold (-109.3°F -78.5°C). With each box, we include specific instructions to provide for safe handling and disposal of any remaining dry ice.

 

SHIPPING SCHEDULE 2019

Shipping ice cream is tricky business! Frozen shipments cannot be in transit over the weekend, so the destination, shipping method and day & time of your checkout all affect when your order will arrive.

  • We only ship out orders on Mondays and Tuesdays.

  • Please allow 1-2 business days to process your order.

 

COST

Because we’re dealing with frozen ice cream, we ship your order in a sustainable cotton-insulated cooler with a block of dry ice. Ice cream is more expensive when shipped because of the cost of shipping with dry ice and the type of insulated box we use to make sure you receive your order fully frozen.

 

RETURNS

Please, do not attempt to send frozen items back to us. We do not accept returns, i.e., melted ice cream. That said, if we DO make a mistake on our end, we’ll be happy to correct it. Email orders@noonasicecream.com with any concern.

 

MULTIPLE RECIPIENTS

If you’d like to send Noona's to multiple parties - holiday gifts, corporate gifts, a very large, extended family that’s impossible to buy for, please feel free to contact us directly. Please email Hannah@NoonasIceCream.com. We'd be elated to assist you with your gifting ideas. We have experience shipping bigger volume orders (40+ pints per shipment). We also offer shipping bulk tub sizes instead of pints if tubs are preferred. Custom ice cream cake orders are available as well.

 

GIFT NOTES

For those who wish to include a personal note with their gift, there is a field for gift messages in “your cart” section of the checkout process. Type your message in the field, and the note will be included in the shipment. Thank you!